Expertise alone does not guarantee a successful consulta- tion – what matters is how it is conveyed to the customer. Here the tools for successful communication in everyday pharmacy practice can be found: clear technical and legal principles, practical tips and a wealth of realistic exercises. The training covers the safe use of digital media, conducting consultations on a wide range of indications and essential communication skills – from active listening to targeted conversation techniques. Whether self-medication, prescription delivery or medical devices: this textbook provides optimal preparation for delivering competent, clear and customer-oriented advice in everyday pharmacy practice. It is also the ideal companion for pharmaceutical technician training in the subject „Exercises in Delivery and Consultation using Digital Technologies.“ Practical, comprehensive and directly applicable – for training, exams and professional practice! Target group: Pharmaceutical technicians in training, returning pharmaceutical technicians and pharmacists, pharmacy interns