Forgetting to include billing details for artificial insemination on a prescription, overlooking critical usage instructions for a fentanyl patch or cutting someone off mid-sentence? No need to fall into these traps! This book is a go-to guide for avoiding the common pitfalls of everyday pharmacy practice. From handling the first prescription to ensuring effective communication at the counter – this guide covers 60 common and sensitive issues, presented concisely according to the Pareto principle. • Avoiding common errors – from unclear prescriptions and OTC requests to communication missteps and billing mistakes, this guide highlights the key issues. • The right advice – concise case studies, dos and don‘ts, and communication tips demonstrate best practices that you can apply immediately. • Want to go deeper? Professional insights for situations that require more than just the basics. Master the TOP 60 and answer 80% of customer questions with confidence! Target group: Pharmacy interns, pharmaceutical technicians, pharmacists, returnees