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    • Trusted Partner
      Business, Economics & Law
      June 2016

      Licensed larceny

      Infrastructure, financial extraction and the global South

      by Nicholas Hildyard, Mick Moran

      The growing wealth gap is best viewed as a proxy for how for how effectively elites have constructed institutions that extract value from the rest of society. For inequality is not just a problem of poverty and the poor; it is as much a problem of wealth and the rich. The provision of public services is one area which is increasingly being reconfigured to extract wealth upward to the one per cent, notably through so-called Public Private Partnerships (PPPs). The push for PPPs is not about building infrastructure for the benefit of society but about constructing new subsidies that benefit the already wealthy. It is less about financing development than developing finance. Understanding and exposing these processes is essential if inequality is to be challenged. But equally important is the need for critical reflection on how the wealthy are getting away with it. What does the wealth gap suggest about the need for new forms of organizing by those who would resist elite power?

    • Trusted Partner
      Business, Economics & Law
      January 2017

      Licensed larceny

      Infrastructure, financial extraction and the global South

      by Nicholas Hildyard, Mick Moran

      The growing wealth gap is best viewed as a proxy for how for how effectively elites have constructed institutions that extract value from the rest of society. For inequality is not just a problem of poverty and the poor; it is as much a problem of wealth and the rich. The provision of public services is one area which is increasingly being reconfigured to extract wealth upward to the one per cent, notably through so-called Public Private Partnerships (PPPs). The push for PPPs is not about building infrastructure for the benefit of society but about constructing new subsidies that benefit the already wealthy. It is less about financing development than developing finance. Understanding and exposing these processes is essential if inequality is to be challenged. But equally important is the need for critical reflection on how the wealthy are getting away with it. What does the wealth gap suggest about the need for new forms of organizing by those who would resist elite power?

    • Trusted Partner
      Humanities & Social Sciences
      July 2020

      Disciplined Agency

      Neoliberal precarity, generational dispossession and call centre labour in Portugal

      by Patrícia Matos, Alexander Smith

      Based on an extended case-study in the Portuguese call centre sector, this book addresses the themes of the neoliberal economic restructuring of Southern European societies (with an emphasis on the emergence of the categories of precarity and the precariat), the historically and morally embedded nature of value-creation in service production regimes and emerging forms of commodification of the labouring subject in the neoliberal service economy. This book contributes towards: a) a broader moral critique of precarity, focused on scrutinising the links between the historical development of precarious neoliberal service regimes and context-bounded processes of moral dispossession; and, b) expanding current approaches to value extraction and subjectification in call centre work by jointly focusing on the alienable and inalienable properties that make a particular form of labour-power exploitable in an historical, moral and relational embedded reality.

    • Trusted Partner
      Humanities & Social Sciences
      July 2020

      Disciplined Agency

      Neoliberal precarity, generational dispossession and call centre labour in Portugal

      by Patrícia Matos, Alexander Smith

    • Trusted Partner
      Humanities & Social Sciences
      July 2020

      Disciplined Agency

      Neoliberal precarity, generational dispossession and call centre labour in Portugal

      by Patrícia Matos, Alexander Smith

    • Trusted Partner
      Humanities & Social Sciences
      May 2021

      Disciplined agency

      Neoliberal precarity, generational dispossession and call centre labour in Portugal

      by Patrícia Alves de Matos

      Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.

    • Trusted Partner
      Business, Economics & Law
      July 2022

      Licensed larceny

      Infrastructure, financial extraction and the global South

      by Nicholas Hildyard

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