Your Search Results
-
Promoted Content
-
Promoted Content
Humanities & Social SciencesMay 2021Disciplined agency
Neoliberal precarity, generational dispossession and call centre labour in Portugal
by Patrícia Alves de Matos
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.
-
Trusted Partner
Business, Economics & LawJune 2025Foundations of social ecological economics
The fight for revolutionary change in economic thought
by Clive L Spash
This book explores radical dissent from orthodox mainstream economics, and sets out a theoretically grounded vision for the emerging paradigm of social ecological economics. At the heart of this paradigmatic shift lies an acknowledgement of the inextricable embeddedness of economies in biophysical reality and social structure. The struggle for this transformative vision unfolds through a critical examination of mainstream environmental thought, followed by a nuanced evaluation of contributions from Marxists, socialists, critical institutionalists, feminists and Post-Keynesians grappling with the urgent environmental crisis. Synthesising insights from these diverse and heterodox schools, the book navigates the philosophical underpinnings of science, embracing a critical realist approach that challenges not only mainstream economic thought but also eclectic pluralism, relativism and strong constructionism. The question of what constitutes revolutionary science is explored in light of works by Kuhn, Schumpeter and Neurath, emphasising the pivotal role of values and ideology in works from Marx to Gramsci. Building on these radical and philosophical foundations, the book articulates a preanalytic vision of social ecological economics, dismantling entrenched notions of growth and efficiency in favour of a framework centered on social provisioning and needs embedded in ethics. In a thought-provoking conclusion, the book applies its analytical lens to the multiple crises of modernity within industrialised capital-accumulating economies. An agenda for social ecological transformation toward diverse alternative economies emerges, providing a compelling call to action in the face of contemporary challenges.
