A Practical Handbook on Managing Waiting Patients
How do patients experience waiting, what consequences does it have for them, and how can healthcare professionals help waiting and bored patients? This handbook describes how healthcare professionals can treat waiting patients professionally. It focuses on waiting situations in hospitals with outpatient care, emergency admission, and inpatient care, as well as in medical practices and therapists’ offices. The author clearly demonstrates to hospital managers and practice owners the existential importance of trained staff in achieving high-quality outcomes.
Target Group: Nurses, midwives, medical professionals, doctors, therapists, medical assistants, pharmaceutical assistants, radiology technicians