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      • Trusted Partner
        Disciplined agency
        Humanities & Social Sciences
        May 2021

        Disciplined agency

        Neoliberal precarity, generational dispossession and call centre labour in Portugal

        by Patrícia Alves de Matos

        Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.

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      • Trusted Partner
        Der Bourgeois
        October 2014

        Der Bourgeois

        Eine Schlüsselfigur der Moderne

        by Franco Moretti, Frank Jakubzik

        Die industrielle Revolution hat keinen Stein auf dem anderen gelassen. Sie hat alle »altehrwürdigen Vorstellungen und Anschauungen« aufgelöst, alles »Ständische und Stehende verdampft, alles Heilige« entweiht, konstatieren Marx und Engels im »Kommunistischen Manifest«. Die Protagonisten dieser Umwälzung sind die Bürger, die Kaufleute und Industriekapitäne. Die Figur des Bourgeois hat nicht nur Max Weber, Werner Sombart und Joseph Schumpeter fasziniert, sie spielt auch eine Hauptrolle in den großen Werken der Weltliteratur: bei Defoe und Goethe, Balzac und Dickens, bei Thomas Mann und Henrik Ibsen. Franco Moretti rekonstruiert die Mentalität dieser Ära durch das Fenster Literatur: Warum hört Robinson Crusoe auch dann nicht auf zu arbeiten, als sein Überleben auf der paradiesischen Insel längst gesichert ist? Was verraten Ton, Schlüsselwörter und Grammatik der großen Romane des 19. Jahrhunderts über den Geist des Kapitalismus? Und was haben uns die Stücke Ibsens heute, das heißt in unseren postbürgerlichen Zeiten, noch zu sagen, in denen die Wachstumsideologie ebenso hinterfragt wird wie die Integrität von Bankern, Beratern und Analysten?

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      • Trusted Partner
        Kurven, Karten, Stammbäume
        January 2009

        Kurven, Karten, Stammbäume

        Abstrakte Modelle für die Literaturgeschichte

        by Franco Moretti, Florian Kessler, Alberto Piazza

        Man könne auch als Literaturwissenschaftler durchaus über Bücher reden, ohne jemals eines gelesen zu haben – mit solch provokanten Thesen bringt Franco Moretti seit Jahren die internationale Literaturtheorie durcheinander. In seinem neuen Buch demonstriert Moretti, der ob seiner innovativen Verve bereits mit Umberto Eco verglichen wird, wie eine »abstrakte Literaturwissenschaft« aussehen könnte: Anstatt sich mit einzelnen kanonischen Texten auseinanderzusetzen, kartographiert er die Landschaft englischer Dorfgeschichten oder erprobt die Anwendbarkeit evolutionstheoretischer Konzepte auf die Entwicklung des Detektivromans.

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        Test Title

        by Example Author

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      • Trusted Partner
        Die negierte Institution oder die Gemeinschaft der Ausgeschlossenen
        May 1978

        Die negierte Institution oder die Gemeinschaft der Ausgeschlossenen

        Ein Experiment der psychiatrischen Klinik in Görz. Herausgegeben von Franco Basaglia. Aus dem Italienischen übersetzt von Anneheide Ascheri-Osterlow

        by Franco Basaglia, Anneheide Ascheri-Osterlow, Anneheide Ascheri-Osterlow, Franco Basaglia

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      • Trusted Partner
        General Pharmacy
        2021

        General Pharmacy

        A textbook for pharmacy interns, continuing professional development and pharmacy practice

        by Patrick Schäfer (ed.)

        Guide for pharmacy interns First-hand knowledge makes preparation for the 3rd State Examination easier. Each chapter ends with tips for pharmacy interns and – if appropriate – links to the worksheets of the BAK (Federal Chamber of Pharmacists) guidelines for practical training. Requirement for continuing professional development In-depth content supports those undertaking CPD in the area of general pharmacy. Each chapter contains additional proposals, such as participation in suitable seminars organised by the Chambers of Pharmacists, topics for the practical tasks or the project work. All-round talent for routine pharmacy practice Case examples link theoretical knowledge with actual patient counselling situations. Tips for practice, drug profiles and various boxes promote rapid and easy reference. New: The 2nd edition expands the proven, practical concept by chapters such as vaccination, hyperlipidaemia or dealing with adverse drug reactions.

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      • Trusted Partner
        Streaming privilege
        Humanities & Social Sciences
        July 2026

        Streaming privilege

        How television teaches us to accept inequality

        by Hanna Kuusela

        Streaming Privilege examines how today's serial television plays a powerful role in legitimating the 'new Gilded Age' of extreme inequality. Through a sharp cultural analysis, the book reveals popular culture's obsession with wealth and dynastic families - and how it helps to sustain economic divides. Focusing on four major series - Downton Abbey, The Crown, Succession and Yellowstone - the book explores what today's most-watched television dramas reveal about contemporary attitudes toward wealth. At the heart of the book is a concern with the intersection of family, wealth and morality. As dynastic structures once again dominate economy, stories of wealthy families offer a cultural lens through which audiences make sense of economic disparities. The book shows how television does not merely reflect inequality but actively shapes our understandings of it. Streaming Privilege is essential reading for scholars and students in media studies, cultural studies and economic sociology - as well as for general readers interested in how popular culture influences our perceptions of inequality.

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      • Trusted Partner
        General Pathology – Compact
        Health & Personal Development

        General Pathology – Compact

        by Rudolf Meyer (Ed.)

        This bestseller on general pathology for the caring and healthcare profes­sions explains in clear, concise and compact language how illnesses occur and appear. Explained in a vivid and well­structured way, this compact text book helps with understanding compli­cated connections, so that situations can be assessed correctly, recognized and acted on appropriately in practice.

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      • How to Sell Rights - test title 3

        How to Sell Rights - test title 3

        by Another famous author

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      • Trusted Partner
        Heimat los!
        July 2001

        Heimat los!

        Aus dem Leben eines jüdischen Emigranten

        by Granach, Gad

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      • Trusted Partner
        Die negierte Institution oder die Gemeinschaft der Ausgeschlossenen
        1971

        Die negierte Institution oder die Gemeinschaft der Ausgeschlossenen

        Ein Experiment der Psychiatrischen Klinik in Görz

        by Franco Basaglia, Heide Ascheri

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      • Trusted Partner
        Die Kunst, Recht zu behalten
        June 1995

        Die Kunst, Recht zu behalten

        In achtunddreißig Kunstgriffen dargestellt

        by Arthur Schopenhauer, Franco Volpi

        Organ der natürlichen Boshaftigkeit des Menschen, unverzichtbares Instrument, um Diskussionen erfolgreich zu führen und auf diese Weise dem Hang zur Rechthaberei nachzukommen, mithin der Wille, Recht zu behalten, gleichviel ob man im Recht ist oder nicht - dies und nichts anderes ist für Schopenhauer Dialektik.

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      • Trusted Partner
        Manifest der Anonymen Schauspieler
        April 2014

        Manifest der Anonymen Schauspieler

        Roman

        by Franco, James

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      • Trusted Partner
        Psychoanalyse des ersten Lebensjahres.
        January 1970

        Psychoanalyse des ersten Lebensjahres.

        by Fornari, Franco / Italienisch Rottach, Wilhelm

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      • Trusted Partner
        Die abweichende Mehrheit. Die Ideologie der totalen sozialen Kontrolle
        1972

        Die abweichende Mehrheit. Die Ideologie der totalen sozialen Kontrolle

        by Franco Basaglia, Franca Basaglia Ongaro

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      • Trusted Partner
        Psychotropic Drugs in General Practice
        2021

        Psychotropic Drugs in General Practice

        How to recognise, understand and treat patients successfully

        by PD Dr. Daniel Schüpbach and Dr. Otto Dietmaier

        The purpose of this book is to support general practitioners in finding the optimum, guideline-compliant therapy for their patients. The focus is on the clinical pictures of depression, psychosis as well as anxiety and sleep disorders and the handling of psychiatric emergencies. The reader will learn everything about the epidemiology, aetiology, diagnosis and medical treatment of these diseases, about switching therapy and about treatment in pregnancy and lactation. All the available psychotropic drugs and their pharmacological properties are described in detail – including key specific features of active substances and drug safety aspects. The table of substances in the appendix provides a clear summary of the information and simplifies the choice of the appropriate drug. The extras: - 13 factsheets with concise, summarised information to cope with tricky situations in the practice - The authors take the current treatment guidelines from Germany, Austria and Switzerland into account and name examples of proprietary medicinal products in the three countries.

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      • Trusted Partner
        Der Begriff der Psychiatrie
        1974

        Der Begriff der Psychiatrie

        by Franco u.a. Basaglia, Anneheide Ascheri-Osterlow

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