Izumi, who works at city hall, is assigned to new information service department, that newly elect mayor started. The department is flooded with requests or harsh claims of citizens.
One day, mayor saves Izumi’s day by taking part of her place against a furious citizen. Mayor reveals, he successfully used his “Active Listening Skill”, which turned raging claimer into smiling and content person.
Izumi quickly learns and puts Active Listening into practice, dramatically improved her inter-personal relationship in her work environment, community and family.