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      • Trusted Partner
        Humanities & Social Sciences
        May 2021

        Disciplined agency

        Neoliberal precarity, generational dispossession and call centre labour in Portugal

        by Patrícia Alves de Matos

        Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.

      • Trusted Partner
        September 2014

        Dein Crack ist in der Post

        Wie das Internet die Welt der Drogen revolutioniert

        by Power, Mike

      • Trusted Partner
        Humanities & Social Sciences
        February 2018

        How to save politics in a post-truth era

        by Ilan Zvi Baron

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        Humanities & Social Sciences
        July 2020

        Disciplined Agency

        by Patrícia Matos, Alexander Smith

      • Trusted Partner
        Psychiatry

        Character Strength Interventions

        A Field Guide for Practitioners

        by Ryan M. Niemiec

        This unique guide brings together the vast experience of the author with the science and the practice of positive psychology in such a way that both new and experienced practitioners will benefit. New practitioners will learn about the core concepts of character and signature strengths and how to fine-tune their approach and troubleshoot. Experienced practitioners will deepen their knowledge about advanced topics such as strengths overuse and collisions, hot button issues, morality, and integrating strengths with savoring, flow, and mindfulness. Hands-on practitioner tips throughout the book provide valuable hints on how to take a truly strengths-based approach. The 24 summary sheets spotlighting each of the universal character strengths are an indispensable resource for client sessions, succinctly summarizing the core features of and research on each strength. 70 evidence-based step-by-step activity handouts can be given to clients to help them develop character strengths awareness and use, increase resilience, set and meet goals, develop positive relationships, and find meaning and engagement in their daily lives.   Working with client’s (and our own) character strengths boosts well-being, fosters resilience, improves relationships, and creates strong, supportive cultures in our practices, classrooms, and organizations.   Target Group: psychotherapists / clinical psychologists / counselors/ teachers

      • Trusted Partner
        September 1979

        Die soziale Situation

        Entwurf eines Modells zur Analyse des Verhältnisses zwischen personalen Systemen und ihrer Umwelt

        by Jürgen Markowitz

        Jürgen Markowitz unternimmt zum ersten Mal den Versuch, den bisher recht unspezifisch gebrauchten Begriff der Situation systematisch zu entfalten. Seine Hauptgesichtspunkte entstammen der phänomenologischen Soziologie und der funktionalistischen Systemtheorie.

      • Trusted Partner
        Humanities & Social Sciences
        January 2025

        The four dimensions of power

        Understanding domination, empowerment and democracy

        by Mark Haugaard

        In this accessible and sophisticated exploration of the nature and workings of social and political power, Haugaard examines the interrelation between domination and empowerment. Building upon the perspectives of Steven Lukes, Michel Foucault, Amy Allen, Hannah Arendt, Anthony Giddens, Pierre Bourdieu and others, he offers a clear theoretical framework, delineating power in four interrelated dimensions. The first and second dimensions of power entail two different types of social conflict. The third dimension concerns tacit knowledge, uses of truth and reification. Drawing upon genealogical theory and accounts of slavery as social death, the fourth dimension of power concerns the power to create social subjects. The book concludes with an original normative pragmatist power-based account of democracy. Offering lucid and entertaining illustrations of complex theoretical perspectives, this book is essential reading for scholars and activists.

      • Trusted Partner
        Humanities & Social Sciences
        August 2022

        The power of citizens and professionals in welfare encounters

        The influence of bureaucracy, market and psychology

        by Nanna Mik-Meyer

        This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.

      • Trusted Partner
        The Arts
        September 2024

        The renewal of post-war Manchester

        Planning, architecture and the state

        by Richard Brook

        A compelling account of the project to transform post-war Manchester, revealing the clash between utopian vision and compromised reality. Urban renewal in Britain was thrilling in its vision, yet partial and incomplete in its implementation. For the first time, this deep study of a renewal city reveals the complex networks of actors behind physical change and stagnation in post-war Britain. Using the nested scales of region, city and case-study sites, the book explores the relationships between Whitehall legislation, its interpretation by local government planning officers and the on-the-ground impact through urban architectural projects. Each chapter highlights the connections between policy goals, global narratives and the design and construction of cities. The Cold War, decolonialisation, rising consumerism and the oil crisis all feature in a richly illustrated account of architecture and planning in post-war Manchester.

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        Humanities & Social Sciences
        May 2012

        The agency phenomenon in the European Union

        Emergence, institutionalisation and everyday decision-making

        by Madalina Busuioc, Dimitris Papadimitriou, Martijn Groenleer, Simon Bulmer, Jarle Trondal, Andrew Geddes, Peter Humphreys

        This volume offers a comprehensive analysis of the agency phenomenon in the European Union. It takes stock of the emergence and development of EU agencies, providing insight into the characteristics as well as the consequences of the ongoing EU agencification process. The volume traces the varied roots of and routes to agency emergence and institutionalisation. It also analyses everyday decision-making processes within EU-level agencies, notably the management of such agencies, their role in the creation of network structures in European executive governance and in the implementation of EU legislation at the member state level, and the varied sources of agency accountability. The ambition of this volume is to offer an even-handed assessment and explanation of agency creation, design, and evolution at the EU level. The volume is targeted to academics, post-graduate students and practitioners. Chapter authors include Deirdre Curtin, Renaud Dehousse, Morten Egeberg and Thomas Gehring. ;

      • Trusted Partner
        Humanities & Social Sciences
        December 2008

        Princely power in the Dutch Republic

        Patronage and William Frederick of Nassau (1613–64)

        by Geert Janssen, Joseph Bergin, Penny Roberts, Bill Naphy

        Based on one of the richest surviving diaries of the Dutch Golden Age, Princely Power in the Dutch Republic recaptures the social world of William Frederick of Nassau (1613-1664). As a Stadholder and relative of the Prince of Orange, William Frederick was among the key players in a fragmented republican state system. This study offers a vivid analysis of his political strategies and reveals how unwritten codes of patronage guided his daily contacts and shaped his mental world. As a patron at his court and as a client of the Prince of Orange, William Frederick developed distinctive patronage roles, appropriate to different social spheres. By assessing these different roles, Janssen provides a unique insight into the ways in which a seventeenth-century nobleman negotiated and articulated clientage, friendship and corruption in his life. This study offers an in-depth analysis of political practices in the Dutch Republic and reconsiders the way in which patronage shaped early modern politics, affected religious divisions and framed social identities. ;

      • Trusted Partner
        Humanities & Social Sciences
        September 2021

        Nostalgia and the post-war Labour Party

        by Richard Jobson

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      • Trusted Partner
        Humanities & Social Sciences
        July 2020

        The four dimensions of power

        by Mark Haugaard, Mark Haugaard

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