S&P Literary - Publishing Division of Sosia & Pistoia SRL
Chiara Melloni Irene Pepiciello
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Humanities & Social SciencesMay 2021Disciplined agency
Neoliberal precarity, generational dispossession and call centre labour in Portugal
by Patrícia Alves de Matos
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.
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April 2006Das Buch eines einsamen Menschen
Roman
by Gao, Xingjian / Chinesisch Vittinghoff, Natascha
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August 2010Die Angel meines Großvaters
Erzählungen
by Gao, Xingjian / Chinesisch Vittinghoff, Natascha
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Humanities & Social SciencesMay 2022The anthropology of power, agency and morality
by Victor de Munck, Elisa J. Sobo
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June 2008Die Angel meines Großvaters
Erzählungen
by Gao, Xingjian / Chinesisch Gentz Vittinghoff, Natascha
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Humanities & Social SciencesDecember 2008Princely power in the Dutch Republic
Patronage and William Frederick of Nassau (1613–64)
by Geert Janssen, Joseph Bergin, Penny Roberts, Bill Naphy
Based on one of the richest surviving diaries of the Dutch Golden Age, Princely Power in the Dutch Republic recaptures the social world of William Frederick of Nassau (1613-1664). As a Stadholder and relative of the Prince of Orange, William Frederick was among the key players in a fragmented republican state system. This study offers a vivid analysis of his political strategies and reveals how unwritten codes of patronage guided his daily contacts and shaped his mental world. As a patron at his court and as a client of the Prince of Orange, William Frederick developed distinctive patronage roles, appropriate to different social spheres. By assessing these different roles, Janssen provides a unique insight into the ways in which a seventeenth-century nobleman negotiated and articulated clientage, friendship and corruption in his life. This study offers an in-depth analysis of political practices in the Dutch Republic and reconsiders the way in which patronage shaped early modern politics, affected religious divisions and framed social identities. ;
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Humanities & Social SciencesFebruary 2009Local government today
by J. Chandler, Bill Jones
Local government today provides a comprehensive analysis of the structure, finance, management and democratic framework for local government in Britain. This new edition has been substantially rewritten to encompass the many changes to the structure and function of the system since 2000, including developments flowing from the 2007 Local Government Act. The study discusses how, during the Blair years, local governments came to be seen once again as centrally important institutions within Britain's political system. However, they are not seen as organisations that can function as separate agencies, undertaking all their duties 'in-house'. They are now required to work in partnership with the private, public and voluntary sectors to deliver local services and represent local interests. It is further argued that, for the first time in over a century, the barriers between civil servants and senior local government officers are being eroded as central government begins to incorporate leading local government officials into its decision-making processes. This established textbook also offers a comparative focus by showing how the British system differs from the structures for local governance in Western Europe and the United States. ;
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Humanities & Social SciencesAugust 2010Dictionary of British Politics
Second edition
by Bill Jones, Bill Jones
From Diane Abbott to Hugo Young via Keynesianism and Thatcherism, from Major to Millbank and from New Labour to Norman Tebbitt, this book is the ultimate student reference guide to British politics. The 2nd edition has been fully updated to take account of all the changes that have taken place in British politics since 2004. With over one thousand entries, the book covers the personalities, policies and institutions that have shaped British politics, with special emphasis on developments since the beginning of the twentieth century. This is the ideal instant reference book on British politics. It provides the reader with short, authoritative explanations and definitions of key terms, institutions, offices of state, political events, processes and policies as well as biographies of well known politicians, political thinkers, movements and theorists. Any student unsure of a term, an event, the details of the life of a prominent politician, or the inner workings of an institution can turn to this book for immediate assistance. ;
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