S&P Literary - Publishing Division of Sosia & Pistoia SRL
Chiara Melloni Irene Pepiciello
View Rights PortalYour Search Results
-
Promoted Content
-
Promoted Content
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
MedicineThe Psychologist’s Role in Disaster Risk Reduction
Theory and Practice
by Olavo Sant’Anna Filho / Daniela da Cunha Lopes (Eds.)
The book introduces the psychology of disaster scenarios, taking into account national and international research. The title outlines different concepts, like anguish, stress, and resilience, and highlights the importance of psychosocial attention to minimize the consequences of disastrous situations and maintaining good mental health. The book consists of a foreword and four chapters, which include a technical note from the Federal Counsel of Psychology, the main concepts of risk and disaster management, and information on the official agencies and nonprofit organizations that work with disaster risks reduction. Target Group: clinical psychologists, mental health professionals, psychiatrists, students, and teachers
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
Humanities & Social SciencesMay 2021Disciplined agency
Neoliberal precarity, generational dispossession and call centre labour in Portugal
by Patrícia Alves de Matos
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
