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      • International Committee for Conflict Mangagement (ICCM) - Arno Editions

        ICCM is a charitable organization created in Brussels in 1994 by a group of human rights experts, university professors, civil society actors and representatives of women's and youth organizations concerned with sharing the experience acquired through their research, teaching, projects and humanitarian interventions in countries affected by conflicts in several regions of the world.The purpose of the organization is to promote the protection and promotion of human rights, peaceful resolution, prevention and transformation of conflicts.Thus, through training, research, publication and book distribution, ICCM, through its publishing house (Arno) contributes to the peaceful resolution, management and prevention of armed conflicts to mitigate their consequences on the civilian population.

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      • Welbeck Publishing Group Ltd.

        We are Welbeck Publishing Group – a globally recognised, independent publisher based in London. Our mission is to deliver talent-driven publishing with leading authors and brands worldwide. Our books and products span a variety of categories including, fiction, non-fiction and stationery and gift. We are renowned for our innovative ideas, production values, and developing long-lasting content. Welbeck’s amazing product comes to life for adults, children, and families in over 30 languages in more than 60 countries around the world. We have collaborated with many of the world’s leading institutions and licensors including – Disney, Universal, Paramount, HBO, Queen Productions, FIFA, International Mensa, Roald Dahl Literary Estate, the Science, Natural History and Imperial War Museums, and Royal Botanic Gardens, Kew.

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      • Trusted Partner
        Drug Profiles
        June 2018

        Drug Profiles

        Recommendations for pharmaceutical consultation arranged by active ingredient

        by Dr. Joachim Framm, Almut Framm, Dr. Erika Heydel, Anke Mehrwald, Grit Schomacker, Dörte Stranz and Dr. Kirsten Lennecke

        For 20 years, Drug Profiles has provided pharmacies with the best possible preparation,whether for the initial patient consultation when a drug is first prescribed or for providing advice on self-medication.■ more than 300 completely revised profiles on the most common active substances■ pictograms illustrating proper administration■ colour-coded patient information■ 31 new substance profilesEnabling pharmacists to provide their patients with expert advice on drug therapy.New: Important information and suggested wording for the “special information”column in the standardized medication plan required by German law since 2016.

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        What is “Good” Dementia Care?
        Psychology
        April 2018

        What is “Good” Dementia Care?

        by Christoph Held

        People with dementia experience their condition as a big change in which, for example, new events are not linked to existing experiences and wishes, thoughts, and actions can no longer be connected to each other. This kind of experience of the self, due to the intergative function of the brainbeing temporarily or permanently lost, is called dissociative self-experience. Based on this understanding of dementia, the author develops an approach to effectively understand and support people with dementia in everyday activities. Typical everyday situations and behaviours are presented and reflected on in a practical context.

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      • Trusted Partner
        Managing Staff Turnover
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

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      • Trusted Partner
        Exercises in Dispensing and Consulting in Pharmacy Practice
        October 2025

        Exercises in Dispensing and Consulting in Pharmacy Practice

        Prescription delivery, self-medication and use of digital media

        by Annette Thomas, Nadine Yvonne Sprecher

        Expertise alone does not guarantee a successful consulta- tion – what matters is how it is conveyed to the customer. Here the tools for successful communication in everyday pharmacy practice can be found: clear technical and legal principles, practical tips and a wealth of realistic exercises. The training covers the safe use of digital media, conducting consultations on a wide range of indications and essential communication skills – from active listening to targeted conversation techniques. Whether self-medication, prescription delivery or medical devices: this textbook provides optimal preparation for delivering competent, clear and customer-oriented advice in everyday pharmacy practice. It is also the ideal companion for pharmaceutical technician training in the subject „Exercises in Delivery and Consultation using Digital Technologies.“ Practical, comprehensive and directly applicable – for training, exams and professional practice! Target group: Pharmaceutical technicians in training, returning pharmaceutical technicians and pharmacists, pharmacy interns

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        How to Deal with Anxiety and Panic
        Health & Personal Development
        May 2016

        How to Deal with Anxiety and Panic

        by Michael Rufer, Heike Alsleben, Angela Weiss

        Are you or a loved one suffering from anxiety and panic and you are wondering what you can do? To whom you can turn? What the options for treatment are? And how relatives can help? This self-help book gives affected people and their relatives: • clear and comprehensive information based on up-to-date research findings • concrete self-help strategies and exercises with worksheets • descriptions of recognized treatment methods • instructions on coping with stress and using relaxation techniques • detailed answers to frequently asked questions • a helpful list of useful contacts and websites • an idea of how mindfulness can be incorporated. The authors have first-hand knowledge of these problems from their extensive experience of counseling and treating people with anxiety disorders and their relatives. This book summarizes their knowledge in clear and comprehensible form. It is ideal both for self-help and to complement ongoing treatment. Target Group: affected people and their relatives and friends; psychologists, therapists, doctors, counseling centers.

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        Character Strengths Intervention Cards

        Character Strengths Intervention Cards

        50 cards with instruction booklet

        by Matthijs Steeneveld, Anouk van den Berg

        Would you like to teach your clients what their character strengths are and how they can use them more? This set of cards helps you do just that. Endorsed with a foreword by Ryan M. Niemiec, VIA Institute 50 full color cards Individual cards for the VIA 24 character strengths and 6 virtues 16 intervention cards 16-page booklet provides practice tips The VIA character strengths look at what positive character traits help us lead fulfilling and happy lives, rather than looking at what is wrong with us. Research has shown that knowing your strengths and using them more often leads to greater well-being, better performance, and more resilience. With these cards, you can help clients learn about their character strengths.   For: • psychotherapists• clinical psychologists• counselors

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      • Trusted Partner
        Drug Products in Nursing and Care Practice
        2023

        Drug Products in Nursing and Care Practice

        Safe handling of medication

        by Dr. Ulrich Räth and Friedhelm Kamann

        The assessment of nursing and care needs and the organisation and quality assurance of nursing care are key tasks performed by nursing staff. This also includes administering medication, something which requires sound organisation, control, implementation and documentation. Nurses observe whether medication is taken consistently, has the desired effect, and whether undesirable side effects occur. The drug product as a „special commodity“ – whether in inpatient long-term care, in outpatient care, or in hospital – requires special knowledge concerning - correct storage, - the pharmacological effect, and - appropriate application. This book is geared towards the diseases and symptoms of people requiring nursing or care. All the important facts concerning the use of medicines are presented here in an understandable manner, focusing on the essentials. Numerous illustrations and practical tips provide the link to everyday nursing care. It is the ideal textbook and reference work for nursing and care assistants as well as nursing professionals.

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      • Trusted Partner
        TOP 60 Pitfalls in Consultation and Communication
        July 2025

        TOP 60 Pitfalls in Consultation and Communication

        Rx and OTC

        by Christiane Weber, Christian Schulz

        Forgetting to include billing details for artificial insemination on a prescription, overlooking critical usage instructions for a fentanyl patch or cutting someone off mid-sentence? No need to fall into these traps! This book is a go-to guide for avoiding the common pitfalls of everyday pharmacy practice. From handling the first prescription to ensuring effective communication at the counter – this guide covers 60 common and sensitive issues, presented concisely according to the Pareto principle. • Avoiding common errors – from unclear prescriptions and OTC requests to communication missteps and billing mistakes, this guide highlights the key issues. • The right advice – concise case studies, dos and don‘ts, and communication tips demonstrate best practices that you can apply immediately. • Want to go deeper? Professional insights for situations that require more than just the basics. Master the TOP 60 and answer 80% of customer questions with confidence! Target group: Pharmacy interns, pharmaceutical technicians, pharmacists, returnees

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      • Trusted Partner
        Affirmative Counseling for Transgender and Gender Diverse Clients
        Health & Personal Development

        Affirmative Counseling for Transgender and Gender Diverse Clients

        by lore m. dickey, Jae A. Puckett

        A how-to guide to affirmative counseling with transgender clients• Presents the best evidence-basedcare• Instructions for strategies to improveinclusivity• Illustrated with case studies• Printable tools for clinical use This volume provides fundamental and evidence-based information on working with transgender and gender diverse people in mental health services. The authors, who are experts in the field, outline the key qualities of affirming mental health services, as well as explore strategies for improving inclusivity and what evidence-based care with trans clients looks like. They also provide insight into current topics, such as working with youth, the harmful and ill-advised approach known as rapid onset gender dysphoria, and whether and how autism is a co-occurring diagnostic concern. Practitioners will find the printable resources provided invaluable for their clinical practice, including sample letters of support for trans clients who are seeking gender affirming medical care. For:• clinical psychologists• psychiatrists• psychotherapists• family practitioners• counselors• students

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      • Trusted Partner
        Riddles at work in the early medieval tradition
        Literature & Literary Studies
        April 2024

        Riddles at work in the early medieval tradition

        Words, ideas, interactions

        by Megan Cavell, Jennifer Neville

        Capitalising on developments in the field over the past decade, Riddles at work provides an up-to-date microcosm of research on the early medieval riddle tradition. The book presents a wide range of traditional and experimental methodologies. The contributors treat the riddles both as individual poems and as parts of a tradition, but, most importantly, they address Latin and Old English riddles side-by-side, bringing together texts that originally developed in conversation with each other but have often been separated by scholarship. Together, the chapters reveal that there is no single, right way to read these texts but rather a multitude of productive paths. This book will appeal to students and scholars of early medieval studies. It contains new as well as established voices, including Jonathan Wilcox, Mercedes Salvador-Bello and Jennifer Neville.

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      • Trusted Partner
        AMTS (Drug Therapy Safety) and Medication Analysis
        2023

        AMTS (Drug Therapy Safety) and Medication Analysis

        Extended medication counselling for polymedication

        by Stefanie Brune

        Taking five or more medications – this is part of the daily routine of many, especially elderly people. But polymedication increases the risk of drug-related problems. This is where the pharmaceutical service „Extended medication counselling for polymedication“ comes in. This comprehensive guide shows how to establish and implement such knowledge in the pharmacy: ■ Part A explains the legal and contractual basis of the service. In addition, the publication highlights the risks of polymedication, drug-related problems and goals, and the benefits of the service for the stakeholders involved in the pharmacy, the doctor‘s practice, and for the patients themselves. ■ Part B is dedicated to the organisation in the pharmacy: team preparation, quality management, required documents, consulting and workplaces, and staff qualification. Aspects such as time management, patient recruitment and public liability are also considered. ■ Part C describes the individual process steps flanked by aids such as work tables, checklists, sample texts (for download at www.Online-PlusBase.de) and a comparison table for supporting AMTS software tools, including screenshots. ■ Part D offers case studies, including the initiation of extended medication counselling, the pharmaceutical AMTS review (software-supported), solution paths and communication (including formulation examples) with the various stakeholders involved. A medication analysis promotes drug therapy safety, strengthens customer loyalty and creates new opportunities for interdisciplinary cooperation with the medical profession – good reasons for starting immediately!

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      • Trusted Partner
        Oral Health and Oral Care
        Health & Personal Development

        Oral Health and Oral Care

        Practice Manual for Nurses, Nursing, Dental and Dental Prophylaxis Assistants

        by Thomas Gottschalck

        A healthy, cared­for mouth prevents the occurrence of oral diseases and systemic contingent diseases. Every day, professional hygienists are con­fronted with the oral care of their pa­tients and need to be informed of new developments in dentistry, pharmacol­ogy, technology, and care methods. This book offers sound action recom­mendations for hygienists and dental assistants with vivid illustrations. There are clear descriptions of the anatomical and physiological basics of oral mucosa, teeth, and the oral cavity ecosystem. Practical illustrations of the connections between oral health and general health, debilitating risks, handling modern den­tures, assessment of oral changes, oral approaches through basal stimulation and dietary recommendations are pro­vided. Consideration is also given to oral hygiene in special settings, for example, in the case of neurological, psychologi­cal, or mental impairments as well as people receiving geriatric, oncological, intensive, or palliative care.

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      • Trusted Partner
        Film audiences
        The Arts
        December 2022

        Film audiences

        by Bridgette Wessels, Peter Merrington, Matthew Hanchard, David Forrest, the Beyond the Multiplex Team

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      • Trusted Partner
        TOP 60 OTC
        March 2025

        TOP 60 OTC

        Medicinal Products

        by Kirsten Lennecke

        „I’d like the green cough medicine!“ Experienced pharmacy staff instantly know what the customer means. This book helps newcomers identify the right medicine for each customer. Concise information organised according to the Pareto principle, and numerous packaging images combine the knowledge that is essential for providing effective advice with key self-medication preparations. • Patient consultations. From usage instructions to important notes: This information is crucial for effective consultations! • At the back of your mind. From comparable preparations to information for special patient groups: Bonus material for professional expertise! • At a glance. Over 200 package photos: Instantly recognise customer requests! TOP 60 knowledge: Dive deep and address 80% of customer questions with confidence! Target group: Pharmacy interns, pharmaceutical technician interns, returnees

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      • Trusted Partner
        Managing diabetes, managing medicine
        Humanities & Social Sciences
        March 2019

        Managing diabetes, managing medicine

        Chronic disease and clinical bureaucracy in post-war Britain

        by Martin D. Moore, Keir Waddington, David Cantor

        This book is available as an open access ebook under a CC-BY-NC-ND licence. Through its study of diabetes care in twentieth-century Britain, Managing diabetes, managing medicine offers the first historical monograph to explore how the decision-making and labour of medical professionals became subject to bureaucratic regulation and managerial oversight. Where much existing literature has cast health care management as either a political imposition or an assertion of medical control, this work positions managerial medicine as a co-constructed venture. Although driven by different motives, doctors, nurses, professional bodies, government agencies and international organisations were all integral to the creation of managerial systems, working within a context of considerable professional, political, technological, economic and cultural change.

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      • Trusted Partner
        Interview mit Hindernissen
        April 2003

        Interview mit Hindernissen

        by Welfare, Sue

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      • Trusted Partner
        What's in a name?
        Literature & Literary Studies
        March 2026

        What's in a name?

        How historians know Shakespeare was Shakespeare

        by Susan Dwyer Amussen

        A compelling tour of Shakespeare's England that makes a powerful contribution to the 'authorship question'. How do we know Shakespeare was Shakespeare? Could a glover's son who left school at fifteen really be the author behind such masterpieces as Hamlet, King Lear and The Tempest? Yes! says historian Susan Amussen. She transports readers back to early modern England, to travel the path that carried William Shakespeare from humble origins in Stratford to literary greatness on the London stage. This was a society undergoing rapid change. Grammar schools made education in Latin and Greek available to commoners, while touring players brought the latest dramatic productions to the masses. And in London, a metropolis filled with European visitors, ordinary people had the opportunity to see courtly life up close. No serious historian doubts that Shakespeare was the author of the plays that bear his name. Susan Amussen shares what they know: that Shakespeare's England was a complex and cosmopolitan place, with everything a talented young playwright needed to develop his craft and furnish his imagination.

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      • Trusted Partner
        Wait, But Do It Right!
        Medicine

        Wait, But Do It Right!

        A Practical Handbook on Managing Waiting Patients

        by German Quernheim

        How do patients experience waiting, what consequences does it have for them, and how can healthcare professionals help waiting and bored patients? This handbook describes how healthcare professionals can treat waiting patients professionally. It focuses on waiting situations in hospitals with outpatient care,  emergency admission, and inpatient care, as well as in medical practices and therapists’ offices. The author clearly demonstrates to hospital managers and practice owners the existential importance of trained staff in achieving high-quality outcomes.   Target Group: Nurses, midwives, medical professionals, doctors, therapists, medical assistants, pharmaceutical assistants, radiology technicians

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